Policies

To provide the best possible care and maintain a smooth experience for every client, please review the following policies prior to your appointment.

New Client Forms

New client forms will be emailed after your appointment is scheduled. Please complete them prior to your session so we can make the best possible use of your treatment time.

Payment

Payment may be made by cash, credit card, debit card, or HSA card.

A credit card is required to reserve all appointments and will be securely kept on file.

Cancellation Policy

Because appointments are reserved exclusively for you, at least 24 hours' notice is required to cancel or reschedule.

Appointments cancelled with less than 24 hours' notice, missed appointments, or same-day cancellations will be charged the full session fee.

If we are able to fill your appointment time, this fee may be waived.

Late Arrivals

Please arrive no more than 5 minutes before your appointment. If you arrive late, your session may need to be shortened in order to stay on schedule for other clients. The full session fee will still apply.

What to Wear

You will only need to remove the clothing necessary to treat the area we are working on. Most clients remain largely clothed during treatment.

For lower back, hip, or leg work, clients are required to wear underwear, athletic shorts, or similar clothing that allows access to the area being treated while still keeping you comfortable and appropriately covered.

Professional Boundaries

Medical Massage of Altamonte is a professional therapeutic practice focused exclusively on pain relief, injury treatment, and improving function.

Clients are required to wear underwear or appropriate clothing during their session. Draping will always be used, and only the area being treated will be left undraped.

Any inappropriate behavior, comments, requests, or sexual advances will result in the session ending immediately and the client being permanently refused future service. Full payment will still be required.

Illness Policy

If you are sick, have a fever, or believe you may be contagious, please contact us as soon as possible to reschedule your appointment.

Results Disclaimer

Every client and condition is different. While many clients experience significant improvement, no specific results can be guaranteed. Chronic or longstanding problems often require more than one session.

Scope of Practice

Medical massage is not a substitute for medical care. We do not diagnose medical conditions, prescribe medication, or perform chiropractic adjustments. If your condition requires medical evaluation, you may be referred to the appropriate provider.

Communication Policy

Calls, texts, and messages are typically returned during business hours. Please allow up to one business day for a response.

For new clients, a brief phone consultation may be required before booking to make sure this is the right fit for your needs.

House Calls & Concierge Services

Limited house call and concierge appointments are available by request for clients who value convenience, privacy, and flexibility.

House call and concierge appointments must be paid in full at the time of booking and are non-refundable within 48 hours of the scheduled appointment time.

Availability and pricing vary depending on travel, timing, and the type of service requested.

Please call to discuss your needs and receive a custom quote.

Gift Certificates

Gift certificates are non-transferable and non-refundable.

Gift certificates expire 12 months from the date of purchase.

Right to Refuse Service

We reserve the right to refuse or discontinue service to anyone for inappropriate behavior, intoxication, safety concerns, or if we believe treatment is not appropriate.